Frequently Asked Questions
1. Can I return or exchange an item?
Instead of going through the traditional return process, we offer a hassle-free solution. If you're not 100% satisfied with your purchase, you can receive a full refund. All we ask is for you to share a picture of the item, which allows us to understand your concern. Please send this image to support@miterahome.com, and our dedicated customer service team will promptly process your refund.
2. What should I do if I receive a damaged item?
If you receive a damaged item, please reach out to us immediately at support@miterahome.com with your order number and a photo of the damaged product. Our policy allows us to process a refund instead of making you return the item, making the process smoother and faster for you.
3. How do I track my order?
Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package at any time. If you have any difficulties or questions regarding your shipment, please contact us at support@miterahome.com for assistance.
4. Can I change my shipping address after my order has been placed?
Once an order is placed, we immediately start processing it to ensure prompt delivery, making it difficult for us to change the shipping address. If you need to change the shipping address, please contact us at support@miterahome.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee it.
5. How can I find out about upcoming sales and promotions?
The best way to keep up with our sales and promotions is to subscribe to our newsletter. You can also follow us on our social media platforms for the latest updates and deals.
6. How long will it take for my order to arrive?
Typically, it takes between 1 to 3 business days for us to process your order. Once shipped, the estimated delivery time is between 10-15 business days, depending on your location and the shipping provider. Please keep in mind that during holidays or limited edition launches, this time may vary. For more, please visit our Shipping & Handling page.
7. What payment methods do you accept?
We accept a variety of payment methods for your convenience. These include Visa, Mastercard, American Express, Discover, and PayPal.
8. Is it safe to use my credit/debit card at your store?
Absolutely. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Your transactions are 100% safe and secure with us.
9. Can I cancel or change my order?
Once an order is placed, we immediately start to process your order, so we're unable to cancel or change it once confirmed. However, we are committed to ensuring your satisfaction. If you have any concerns about your order, please email us at support@miterahome.com as soon as possible.
10. How can I contact you?
Our dedicated customer service team is ready to assist you. For any inquiries, concerns, or support needs, please email us at info@miterahome.com or support@miterahome.com. We strive to respond to all emails within one business day.